New Content Manager Jeff Levine wants to set up focus groups about the paper that include employees from all departments, not just news.
He wants to know “What do we do great, what could we do better,” and “what are your friends and neighbors saying about us.”
Given the relatively high levles of fear that currently pervade the place, I’d be surprised if there were a lot of candor. There are still a few brave souls, I guess.
Of course we refugees are no longer employees, but we are friends and neighbors of many of them, so I don’t think it would be out of line for us to contribute to this dialog. You may add your thoughts as comments to this post.
[Warning: Comments may be interpreted as the work of disgrunted former employees, so please, when posting, specify how disgruntled you are using a scale of zero to 10, with zero being not disgruntled and 10 being doublesuperfreakinghackedoff.]
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Every time I tell someone I used to work at the Courant — it happened twice this week, in fact — I get an earful about what kind of paper it’s become. People are complaining that there’s not enough coverage, that there are too many errors, and so on. Readers are really upset about this — much more so than I think the people in Chicago imagine. Tribune needs to do something and do it fast or it’s going to lose these readers forever. This has nothing to do with the quality of the people who still work at the Courant. They’re as talented as ever. This has to do with staffing. The paper is understaffed in every respect, from reporters to editors, and readers are noticing.